Responsible Gaming
Gambling Should Be Entertainment, Not Income
At True Fortune Casino, we believe gambling should only ever be a form of entertainment. It is never a reliable way to earn money or solve financial problems. If you find yourself viewing gambling as a source of income, please seek help immediately.
We are committed to promoting responsible gaming and protecting the wellbeing of our players. Please gamble within your means and only with money you can afford to lose.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use True Fortune Casino. We take age verification seriously and conduct checks to ensure all players meet this requirement.
If you are under 18, please do not attempt to access our services.
Warning Signs of Problem Gambling
If you recognise any of these warning signs in yourself or someone you know, it may indicate a gambling problem:
- Chasing losses by gambling more to recover money you've lost
- Gambling with money needed for essentials (rent, bills, food)
- Hiding your gambling activity or lying about how much you gamble
- Feeling anxious, irritable, or guilty about your gambling
- Neglecting family, work, or other responsibilities due to gambling
- Gambling for longer periods or with larger amounts than intended
- Unsuccessful attempts to cut back or stop gambling
- Using gambling to escape problems or negative feelings
- Borrowing money to finance gambling activity
- Friends or family expressing concern about your gambling
If you recognise any of these signs, please reach out for support immediately.
Self-Help Tools & Player Protections
True Fortune Casino offers a range of tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit within a daily, weekly, or monthly period
- Loss Limits: Set a maximum amount you are willing to lose during a set timeframe
- Reality Checks: Receive regular notifications during play to remind you how long you've been gambling
- Time-Out: Take a break from gambling for a specified period (hours, days, or weeks)
- Self-Exclusion: Exclude yourself from your account for a period of time or permanently
For more information on how to use these tools, please contact our customer support team or visit your account settings.
Support Organisations & Resources
If you or someone you know is struggling with problem gambling, help is available. Please contact one of the following organisations:
United Kingdom
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GamCare – Free, confidential support and counselling
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (free and confidential) -
GamStop – The National Self-Exclusion Scheme for online gambling
Website: www.gamstop.co.uk
Phone: 0800 197 8225 -
National Problem Gambling Clinic – NHS-provided specialist treatment
Phone: 0203 870 6000
International Resources
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Australia: Gambling Help Online
www.gamblinghelponline.org.au -
Canada: Responsible Gambling Council
www.responsiblegambling.org -
United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 -
Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telefonberatung: 0800 1 372 374 (kostenlos und anonym)
All of these organisations offer free, confidential support and can be contacted at any time.
If You Need Help, Reach Out Today
If you or someone you care about is struggling with problem gambling, please do not hesitate to seek help. Support is available 24/7, and it is completely confidential. Reaching out is a sign of strength, not weakness.
Contact GamCare on 0808 8020 133 or visit www.gamcare.org.uk for immediate support.
Remember: you are not alone, and help is always available.